If you are not completely happy with your purchase and you wish to return an item for a refund, we ask that you first notify Task within 3 calendar days of your receipt of the item. Please contact us, with a brief explanation of the problem and a daytime phone number, and we will be happy to take care of you.
Please note that all books and magazines, candles, fragrances, final sale items (50% discount or more), items purchased with discount codes, e-gift cards or gift certificates, and special-order items are non-returnable and non-exchangeable. In addition, for reasons of hygiene and the protection of our customers, all pierced earrings, hair items, hats, hosiery and socks are also non-returnable and non-exchangeable.
Merchandise that has been authorized for return and refund/exchange must be received by Task within 14 calendar days of return authorization. All merchandise must be in original unused condition and include all parts, accessories, hang tags, packaging, etc. Task reserves the right to deny any refund or exchange based on the condition of the returned merchandise, so please take care when preparing items for return shipping. We request that returns be made via USPS/Canada Post. Customers are responsible for any return shipping and insurance costs and COD return shipments will not be accepted.
Merchandise that is authorized for return after 14 days from original date of receipt will not be eligible for a refund, but will be eligible for store credit if returned within 30 days. Returns or exchanges will generally not be authorized after 30 calendar days of your receipt of the item.
Merchandise that is returned at any time without prior authorization, or merchandise that is refused initial delivery for any reason but is returned to Task in good order, will be eligible for refund minus our initial outlay for shipping costs and an additional 25% re-stocking fee calculated on the purchase price of the merchandise.
Goods Damaged in Transit
In the unlikely event that there are damages to the contents of the shipping box upon arrival, Task will process a claim with the shipper. We ask that you contact us immediately so that we may submit the claim in a timely manner. If possible, it is advisable to take digital photos of the damaged packaging and/or product(s) in order to substantiate the claim. As the shipper will occasionally require an inspection of the mailing container, wrapping, packaging, and damaged product(s) please hold on to these and Task will arrange for them to be picked up if required.
We will promptly send a replacement for the damaged item(s) if possible. If replacement is not a possibility, we will refund the purchase price including the initial cost of shipping. Shipping charges will not be applied to replacement shipments.
Refunds for items that have been authorized for return will be credited back to your original method of payment. Refunds will not be processed until the returned item has been received by Task and deemed to be in good order. We will refund the complete purchase price minus the initial cost of shipping. Please understand that this will include shipments which initially qualified for complimentary shipping, but for which, in fact we have paid a charge to ship.